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In-home pet care · No kennels, no boarding

Cared for at home,
every kind of pet.

While you're away, I come to your place and keep your pet on their normal routine — same meals, same walk, fresh water, litter or enclosure cleaned. You get a photo and a note after every visit.

Free, no-obligation home visit — I meet your pets, you meet me.

One family at a time No kennels or boarding 7 days a week
Wolfie, a long-haired dachshund, sitting in the garden and looking up in warm morning light
Wolfie, at home in the morning sun

What we do

What a visit actually is

We keep your pet's normal day going — the same meals at the same times, the same walk, fresh water, litter or enclosure cleaned. If something's off, you'll hear about it.

Ben's own planted aquascape — driftwood, lush green plants and a vivid red betta fish

Not your average sitter

"A planted tank is a living system, not an ornament. It needs someone who knows what they're looking at."

Exotics & aquariums, properly looked after.

I keep and aquascape my own planted tanks and breed ornamental shrimp, and I'm comfortable with reptiles, birds and other exotics too. If your pet is the one other sitters say no to, get in touch — it's the kind of thing I actually enjoy.

Ben, the founder of At Home Petcare, with his German Shepherd Dexter
Ben Founder & carer · Bellbowrie

About

The person at your door

I'm Ben. I run At Home Petcare out of Bellbowrie. I started it because most pets do better at home on their own routine than boarded somewhere strange — so I bring the care to them instead.

On top of the everyday feeds and walks, I've spent years keeping and aquascaping planted tanks, breeding ornamental shrimp, and looking after reptiles, birds and exotics — so I can take on pets a lot of sitters can't. My own two cats, Bruno and Mitten, keep me busy at home. That's Dexter with me in the photo — my German Shepherd, and the best of dogs. He's no longer with us, but looking after other people's animals the way I looked after him is the whole point of this.

— Ben, At Home Petcare

Bruno, a grey tabby cat Mitten, a grey-and-white cat Teddy, a sable sheltie
Bruno, Mitten & Teddy Bruno and Mitten are my two cats, and Teddy’s a mate’s dog I mind now and then — every pet I visit gets looked after just like this lot.

Client app & portal

Every visit, in your pocket

Book visits, set up your pet's profile, and get an update after every visit — through our client app and portal, run on Time To Pet.

  • GPS-tracked visit reportsSee when we arrived, how long we stayed, and the walk route.
  • A photo every visitA fresh photo and a note on how they went, every time.
  • Book & manage anytimeRequest visits and walks from your phone, day or night.
  • Profiles, messaging & paymentsCare notes, direct messaging and invoice payment in one place.

Your secure client portal & app, powered by Time To Pet. New to us? Book a free meet & greet first — then we'll set up your account.

How it works

Booking is simple

Three steps and your pet's sorted. Here's how it goes.

Free meet & greet

I come to your place, meet you and your pets, go through their routine, and sort out keys and instructions. No cost, no obligation.

We set the plan

We agree the feeding, walking and visit times around your pet's needs and your dates, and confirm the price up front.

Go, and get updates

Head off. After every visit you'll get a photo and a note, and I'll flag anything that needs your attention.

On the map

Find your suburb

We cover Brisbane's western suburbs and the Ipswich region — tap a suburb to find it on the map. Just outside it? Ask anyway; if we can make it work, we will.

Western Brisbane & Ipswich
+ surrounds
View full service area

From the blog

Tips & tales from the team

Practical bits on reading your pet and keeping them healthy — from the day-to-day of looking after them.

Kind words — coming soon

We're a new local service, and we'd rather show you real reviews than borrowed ones. We're gathering kind words from our very first families now — and they'll live right here.

Gathering reviews from our first families

Before you book

Questions people actually ask

The things worth knowing before you hand over a key. If yours isn't here, call or ask at the meet & greet.

How does the free meet & greet work?

I come to your home before any booking, meet you and your pets, and go through their routine — feeds, walks, meds, quirks, where everything lives. It's free, there's no obligation to book, and it's how we both make sure it's a good fit. If you go ahead, we sort keys and access then.

How much does it cost?

It depends on your pets, how many visits you need and what each one takes — so instead of a one-size price, I’ll give you a clear quote at the free meet & greet. No lock-in, and no surprises.

Can you look after more than one pet, or a whole houseful?

Absolutely — most homes I visit have a few, and it’s often a mix: a couple of cats, a dog, maybe a tank or a lizard. One visit looks after the whole household, not just one pet.

Do you walk dogs from different homes together?

No. I walk one household at a time — your dog goes out on their own or with their housemates, never bundled in with strangers' dogs. It's safer, less stressful for them, and means your dog gets my full attention on the lead.

What if my pet needs medication?

That's fine — plenty of the pets I look after are on something. I give oral and topical meds — tablets, drops, spot-ons — following your vet's instructions. I don't do injections, including insulin, so if your pet needs those we'll work out the best option at the meet & greet.

What happens if there's an emergency while I'm away?

If your pet seems unwell or hurt, I act on it — a quick call or message to you where there's time, and straight to your vet when there isn't. When we set up your agreement I take your vet's details and an emergency contact, and we agree what to do if something's wrong — I'd use your own vet, or an after-hours emergency vet if yours doesn't cover out-of-hours, so nobody's guessing when it matters.

How often will I hear from you?

After every single visit. You get a photo and a short note on how they went — what they ate, how the walk was, anything I noticed. If something's off, like a skipped meal, a limp or an empty water bowl, I'll tell you straight away rather than wait for the next update.

What areas and what kinds of pets do you cover?

Brisbane's western suburbs and the Ipswich region — The Gap and Bardon through Kenmore, Bellbowrie and out to Karalee, Goodna and Springfield. Cats, dogs, reptiles, birds, small animals and fish are all welcome, including the exotics a lot of sitters won't take. Just outside the zone? Ask anyway.

What if my pet needs a vet while I’m away?

I keep your own vet’s details and your instructions on file, and I’ll always contact you first. You also get a photo and note after every visit, so you’re never left wondering.

Going away soon?

We've got them covered.

Start with a free meet & greet — no lock-in, no obligation. We'll confirm the price when we meet, so you know exactly where you stand before anything's booked.

Call Book a meet & greet